Does your team deliver class-leading training and site support?
We can optimise your client relationships, and generate business for your organisation
How can you change a culture? Successful culture change requires involves changing what your employees believe, how they behave, and how they communicate. This requires that individuals are involved in defining their future, but are also led towards adopting proven models of success which can be tailored to focus on providing visible external customer benefits, rather communicating a “customer last” experience.
Why is feedback important? An assessment of how your client perceives you, and what would make them more successful is key. Only then can internal misconceptions be challenged and the cultural shift be defined to restore or build your clients’ trust and long-term commitment.
Experience is necessary for driving successful change. We have extensive experience of taking the existing training and service offerings of manufacturers and delivering a new vision which clients respond to with increased trust, brand recognition, and commitment to purchase.
We offer consultancy for class-leading training and site support, to bring the same benefits to your organisation. The examples below show our experience in coming alongside and enabling companies to become committed and successful at being class-leading providers of support and training services.
Pittsburgh Corning’s Foamglas® brand had a reputation for quality and excellence of training in Europe, but in North America training was not well defined and infrequently requested. It was necessary to define and create training programmes, develop key staff, oversee the development of a million-dollar investment in training equipment and new Houston training centre, and to win the support of the USA thermal insulation contractors, members of the National Insulation Association and major owner/operator engineers by providing programmes and facilities which met their needs.
Armacell’s Engineered Systems division was successfully serving the global oil and gas thermal and acoustic insulation industry, but the long-established training manuals and programmes had been added to and adapted through the years and had become complex, long and difficult to understand. They gave clients the wrong impression – that the insulation systems were difficult to install. We provided consultancy to develop class-leading training and site support programmes, including new application manuals, training modules and assessments, which communicated key information clearly and concisely.
